Placing Orders

Our knowledgeable staff is available Monday through Friday from 9:00 am to 5:00 pm EST to accept orders and answer any questions. Orders may also be emailed. Any orders placed after business hours will be processed the next business day. When placing an order, you will be given a confirmation based on availability. To be sure that your order has been placed with us, please make sure you retain the confirmation number for your records.

Emergencies/Last Minute Changes

Should you have an after hours emergency, someone on our staff can be paged at 800.767.8901 ext. 224. We will return your call as quickly as possible. Any last minute changes to a confirmed order should be made 48 hours before the designated ship date.

Delivery/Shipping

For local orders, we schedule delivery one business day before your function unless other arrangements have been made. Also, we gladly allow customers to pick up items at our showroom. Shipped orders are sent FedEx ground at the client’s expense and scheduled for delivery one business day before the function unless other arrangements have been made. At a customer’s request and/or due to time requirements, we will gladly overnight, 2nd day, or 3-day select any available items.

Pickups/Return Shipping

Local orders are scheduled for pickup the next business day following your function. Shipped orders should be returned to a Fed Ex location or be available for pickup from your local FedEx station the next business day following your event. For your convenience we gladly provide our customers with return shipping bags with pre-affixed return shipping labels. The packages can then be handed to any FedEx Ground driver or taken to a Fed Ex Ground center. Should you choose to use your shipping account, please keep all corresponding tracking numbers.

Please Note: All linens should be returned to: Party Tables, Inc. 2455 South Alston Ave. Durham, NC 27713.

Do not place wet or damp linens in plastic, cardboard boxes, or shipping bags. This is a safety measure to ensure the linens do not mildew while in transit. You are responsible for any permanent damage caused by mildew, tears, burns until all items have been returned to our facility, counted in and checked for any damages.

Custom Orders

We are happy to work with you on custom manufactured orders. However, to process such a request we require a non-refundable 50% payment and the remaining balance is due seven days before shipping. Payment in-full is due even upon the cancellation of any custom manufactured order.

Cancellation Policy

Any order cancellation must be in writing and the cancellation of any order within two weeks of the scheduled shipping date will have a restocking fee of 35% of the total order amount. This is due to the fact that we have
turned away other orders so as to fulfill your request. Restocking fees do not apply to unused linens that have been shipped or delivered. Also, restocking fees do not apply to custom manufactured items on your order.

Payment Terms

Pre-approved account holders terms are net 30 days from function date. Any overdue amount is subject to a 1.5% monthly finance charge and a revocation of credit terms. For customers who have not established a credit account, we require a signed confirmation along with a credit card number for billing the nonrefundable 50% payment required prior to fulfilling the order, full payment prior to the ship date, any damages to the cloths and the return of the linens. A reserved order will be held for 10 days but will not be processed, shipped or delivered until a confirmation and deposit are received. There will be no third party billing.

Account Paperwork

Click Here to Download Credit Application (.pdf)

TERMS OF ACCOUNT:

To our prospective client:

We would like to take this opportunity to Thank You for allowing us to prove to you our extraordinary customer service and quality products to you. We take great pride in developing long-lasting relationships with our clients and feel confident we will exceed your expectations.

In order to properly set up your account we ask you to please provide the following requests.

I)A copy of a current business license accompanied by Form W-9.
II) Contractual agreement on all “First” orders along with a credit card guaranteeing payment. Wherein terms of contract will apply to any and all future orders unless amended by Party Tables, Inc.
III) Completed credit application with at least four (4) references.
IV) If client is tax exempt please provide a copy of resale certificate.

Effective August 8, 2007 all orders and subsequent invoices will be sent via electronic mail. We ask our clients to help us with implementing this decision as we are attempting to make any slight changes which may benefit the environment we live in by reducing the amount of actual paper used as well as any effort to help protect the environment for future generations. As a courtesy to our clients, upon request, we will print and mail copies. An environmental impact fee of $1.00 per invoice will be applied to invoice copies printed and mailed. There will be no fee(s) associated with electronically mailed orders or invoices.

If you have any questions at any time please do not hesitate to contact Phillip Hedrick at 919.596.3521 or click here to email.

Rental Policy

Rental of products from Party Tables, Inc. is solely for use of one day. If products are held by client and used after event date subsequent and additional linen rental charges will be applied. For orders placed two weeks or more before event date, Party Tables, Inc. will have delivery of rental items made at least one business day before event. Unless arranged prior to shipping all orders will be scheduled for pickup the very next day after event date occurs. If rental items are not available when pickup occurs client is responsible for arranging return. In the event of late returns additional rental charges and/or shipping charges will apply.

Returns

All linen orders must be returned the next business day, due to the fact that, based on your return date they may be reserved or scheduled to be used for another event. The late return of linens may cause you to incur additional charges.

All linens should be returned to:
Party Tables, Inc.
2455 South Alston Avenue
Durham, NC 27713

Damages

Customers are responsible for all linens from time of receipt until the time of return. A replacement cost will be charged for any and all linens not returned or returned with any permanent damage due to burns, tears, mildew, candle wax, or any other problem which permanently alters the original appearance of the linen. Replacement costs for rental items will be three times original rental rate.